ORDERS & RETURNS

ORDERS & RETURNS

When you place an order with us, we custom make your order for you - please allow 2-3 weeks knitting time.

We do not accept returns or exchanges for change of mind as each piece is made to order and bespoke to you. Each piece is meticulously checked before it is shipped and is free from defect.

If you feel that the piece you have ordered is faulty, please email us at info@nickelnco.com within 3 working days of receiving your order. The item must remain unused, and in its original packaging with all tags attached. (Customer is responsible for shipping costs unless otherwise advised). Once item has been received by us, we will assess it and contact you within 7 days. We will work with you to resolve the issue.

Any damage or loss done during shipping is not our responsibility and you will need to contact the shipping contractor directly to resolve the issue with them.